Professional and Convenient Carpet Installation Service in Richmond, VA
(804) 527-2929


Carpet has always been a popular choice when flooring any room in the house. In fact, carpet is as fashionable as ever since it comes in so many different styles, colors, and fabrics—which also creates a larger price range, making it affordable in any house. Carpet adds visual and physical warmth to any room, and acts as a natural form of insulation during the winter months. The performance and quality characteristics of carpet vary more widely than that of other flooring materials. Ask your Costen Floors consultant to help you select the carpet that best suits your needs.


  • When we come to install your carpet, there may be some disturbances you’ll have to endure. But these disruptions can be kept to a minimum simply by following a few simple guidelines.
  • In order to install the new carpet, we will have to first rip up the old flooring. This will create a bit of a mess for a short time, and there will most certainly be dust floating around (especially if you have pre-existing carpet that is being removed).
  • If you are susceptible to allergens, you may want to leave the house for the day, or schedule installation to take place while you’re at work and the kids are at school. If the installation is scheduled for a weekend, plan for some daytime activities such as a picnic, going to the mall, or a day-trip to see friends and family. Don’t worry—carpet can usually be installed in a short period of time, so when you get back home everything in the air will have settled down again.
  • During the installation of your carpet it will be necessary to use seams in order to correctly install your carpet. All seams will be noticeable but tend to show not as much in a thicker pile carpet.

Why Is Carpet Padding Important?

  • The performance of many carpets will hinge on the performance of the cushion. Spending a few extra dollars on cushion can mean extra years of performance for your carpet. Some carpet warranties also hinge on the grade of cushion you select.
  • Carpet cushion affects the luxury feel underfoot, quietness, resilience, cleaning, insulation, and, ultimately, the life of your carpet. Crushing or flattening of your carpet fiber causes it to look ugly long before its useful wear life is over. Quality cushion will help resist this condition.

Isn’t Choosing Thicker Carpet Better?

  • Thick and luxurious carpet can fool you at times. Determine the performance you want and the conditions that affect your carpet. A tighter, twisted fiber doesn’t feel as soft but will generally perform better over the life of the carpet. A tightly twisted yarn will resist soiling, matting and crushing. When a yarn is not tightly twisted it may feel more luxurious—but will tend to crush and flatten more quickly.

How Can I Measure Stain Resistance, etc.?

  • Generally speaking you can review the stain resistance, anti-static claims and wear warranties by reviewing the label on the back of the carpet sample. You also will see the type of fiber (nylon, polyester, polypropylene, etc.), the face weight, density, and twist.


Cleaning your carpet is easier than you think. All it takes is the right vacuum, cleaning products, and a little know-how. Here are a few tips on removing common stains the right way:

  • Always treat the affected area immediately. The longer the spill sits there, the harder it’ll be to remove the stain.
  • For a food spill, gently remove as much solid material as you can with a spoon, or a dull knife. Add water and blot, using detergent sparingly if needed. Then, using the highest suction function, vacuum back and forth, adding more water to the stain as you go until completely clean.
  • If you need a spot removal solvent, use a product approved by The Carpet and Rug Institute of America. Apply several drops to a clean white cloth and blot the carpet in an inconspicuous area. If you notice a change in the carpet color, consult a professional carpet cleaner.

If stains remain after cleaning, moisten tufts in the stained area with 3% hydrogen peroxide and let stand for one hour. Blot and repeat until completely clean


Follow these simple tips to keep your carpet’s color and texture looking fresh.

  • Vacuum your carpet regularly to prevent soil from embedding itself in the pile.
  • Depending on the type of carpet you have, you’ll want to use a vacuum with a rotating brush, a beater bar, or suction only.
  • Keeping traffic and other use factors in mind, consider professional cleaning every 12 to18 months.
  • Use scissors to clip sprouts and snags. Don’t pull on them—you might damage the carpet.
  • If your carpet is burned, simply remove the tops of the dark, burnt fibers with curved fingernail scissors. If the burn is extensive, you may need to patch or replace it.
  • Remove heavy furniture dents by stroking the dented area with the edge of a coin. You can also use a hair dryer or a steam iron, but be very careful not to touch the carpet with the iron.
  • For extensive water damage, consult professional cleaners to dry your carpet from the front and back.


  • Adjustable Height – Use the highest setting on vacuum where appropriate.
  • Efficient Airflow – Avoid vacuums with very concentrated or sealed suction.
  • Large Wheels – A vacuum with large wheels is easier to move across soft carpeting.


American Carpet Group